Returns & Exchanges
We offer exceptional customer care and will happily accept returns within 90 days of receipt, provided that the item returned is in its original and unused condition, with all tags still attached and with all original packaging.
In the event that you would like to return your purchase, please contact us at firstname.lastname@example.org
and we will send you instructions as to how to ship it back to us.
All our products are photographed in-house by our creative team, we take care to match the images with the products as closely as possible. Please note that due to computer screen resolutions colours may vary slightly.
Exchanges & Charges
We can exchange your order if you would prefer a different colour or size, as long as the item in question is in stock, please email us at email@example.com
In the case of exchanges a re-delivery charge at our standard rate will apply. We will, of course, refund delivery charges if there has been an error on our part or if the item received is faulty.
All Berberology products are 100% handmade by Moroccan artisans. Due to the hand-crafted nature of our products, there may be minor flaws & imperfections, which we believe are characteristics of the processes and add to the beauty and individuality of the items. Unfortunately manufacturing faults can occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund once we have received and inspected the returned goods. Please notify us in writing within 5 working days if you believe the item you have received to be faulty.
If you have a change of mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us so that we can process a refund.
Lost or Damaged in Transit
We cannot accept responsibility for any items lost or damaged in transit. We strongly advise that a proof of postage be obtained when returning any item.